Refund Policy
You may request a voluntary full refund of your Premium Pass payment within 14 days of payment. Using a premium template or downloading a document does not remove this promise. Mandatory legal rights may also apply after that period.
Effective date:
Our 14-day money-back promise
Premium Pass is a US$9 one-time offer, not a subscription. If you have paid for it, contact support within 14 days of payment to request a full refund of the Premium Pass amount paid. You do not need to show that a template is defective or explain why you changed your mind.
This voluntary promise applies even if you have used premium access or exported documents. This page does not activate a checkout or confirm current payment availability.
How to request a refund
Email hello@letterandcv.com or use the current WhatsApp support details on our contact page. State clearly that you want a Premium Pass refund.
Include the payment reference, payment date, and the email address or WhatsApp contact used for the purchase so we can locate it. If a reference is unavailable, tell support what information you have. Do not send your complete card number, card security code or a resume. We do not require a resume for a refund.
Support will use those details to identify the payment and arrange the refund with you. Payment-provider handling may vary. This policy does not replace any refund timing or other requirements imposed by applicable law.
What a refund changes
When your Premium Pass payment is refunded, the associated premium access ends and its license is revoked under the existing access policy. This does not remove access to the free tools. It does not let us erase your locally stored drafts or exported documents.
Statutory rights are separate
The 14-day promise is additional to mandatory consumer rights, not a limit on them. Depending on applicable law, you may have rights for non-delivery, defective digital content, misleading information or withdrawal that extend beyond this policy. Contact support even after 14 days if you believe a statutory remedy applies.
For EU consumers, a digital-content withdrawal right is not automatically lost by downloading or using content. Where the legal exception applies, loss of that right requires prior express consent to starting supply during the withdrawal period, acknowledgment that the right will be lost, and the required contract confirmation. This policy is not that consent or acknowledgment and is not contract confirmation. Our voluntary 14-day refund promise remains as stated above.
Operator and contact
Letter and CV is operated by Creativism in Yogyakarta, Indonesia. Creativism is responsible for the personal data processing described in the Privacy Policy.
Address: Jl. Perumahan Kenari Asri No.C7b, Losari, Sukoharjo, Kec. Ngaglik, Kab. Sleman, Daerah Istimewa Yogyakarta 55581, Indonesia. Address source: Creativism contact page.
For privacy, service or refund questions, email hello@letterandcv.com or use the current support details on our contact page, including WhatsApp.