Terms and Conditions

Using the tools

You can use the current editor without an account. Review your document before sending it: examples, suggested wording and ATS basics checks are aids, not legal, recruitment or professional advice. We do not guarantee ATS acceptance, interviews, employment or any other application result.

You are responsible for the accuracy of information you include and for having permission to use other people's information or material. Do not use the service for impersonation, fraud, unlawful content, attempts to bypass license controls or activity that disrupts the service.

Your documents and our templates

You keep your rights in the content you enter. Using the editor does not transfer ownership of that content to us. You may edit, export and use your finished documents for your applications.

The site, template designs and software are protected by intellectual property rights. Access to templates lets you create your documents; it does not transfer ownership of the template assets or permit resale of the templates or license codes.

Premium Pass and payment

The approved Premium Pass offer is US$9 as a one-time payment, with no subscription or automatic renewal. It provides permanent access to the premium templates available at purchase, subject to a refund ending that access. It does not promise all future products or features.

This page is not a checkout and does not confirm that payment is currently available. Confirm current availability, the total amount and payment instructions with support before paying. Where a purchase is available, premium access is supplied through a license code after payment is confirmed. Keep your payment reference and license code private.

Our Refund Policy provides a voluntary full refund when requested within 14 days of payment. Statutory consumer rights can apply beyond that policy. Reading these terms, using a code or downloading a file does not by itself waive a statutory digital-content withdrawal right.

Local storage and privacy

Drafts are stored in your browser, not in a document account on our servers. Export backups before clearing site data or changing devices. We cannot restore or remotely delete documents held only on your device. The Privacy Policy explains network traffic, support information, license checks and analytics separately.

Availability and responsibility

Features can be interrupted for maintenance, errors or circumstances outside our control. Contact support if access or an export fails. These terms do not exclude liability or remedies that cannot lawfully be excluded, including applicable rights for digital content that is not supplied or is defective. We do not require you to give up those rights to use support.

Consumer rights, disputes and changes

Contact us first if you want help resolving a problem. You remain free to use complaint channels, courts or other remedies available under applicable law. These terms do not impose an exclusive court or remove mandatory protections in your country.

Updates will be published here with an effective date. They do not retroactively remove rights attached to an earlier purchase. A policy update is not consent to a new charge or a waiver of a consumer right.

Operator and contact

Letter and CV is operated by Creativism in Yogyakarta, Indonesia. Creativism is responsible for the personal data processing described in the Privacy Policy.

Address: Jl. Perumahan Kenari Asri No.C7b, Losari, Sukoharjo, Kec. Ngaglik, Kab. Sleman, Daerah Istimewa Yogyakarta 55581, Indonesia. Address source: Creativism contact page.

For privacy, service or refund questions, email hello@letterandcv.com or use the current support details on our contact page, including WhatsApp.